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What is PRIME BPM’s User Community?

The PRIME BPM User Community is a space where users can stay up to date with the latest product enhancements, attend live events, gain insights from real user stories, and discover proven best practices to drive impactful process improvements.

How can I join the PRIME BPM User Community?

To join, simply sign up with your official company email address through our community portal. Upon approval, you’ll gain access to events, resources, and more.

Can I join with my personal email ID?

We currently require users to register using their official company email address to ensure a secure and relevant experience for all community members.

Is there a cost to join the User Community?

No, there is absolutely no cost. Joining the User Community is completely free and exclusively available to all PRIME BPM customers who want to connect, share insights, and stay updated on the latest product developments.

Who can join the User Community?

The community is exclusively for PRIME BPM customers, including business leaders, process managers, and teams (editors, approvers, owners) using PRIME BPM to enhance their operations.

How do I navigate the User Community platform?

Check out our community guide for an overview of platform features, dos, and don'ts. This space is for PRIME BPM customers, so please review key community aspects to ensure a positive, productive experience.

Where can I find best practices for using PRIME BPM?

The Knowledge Hub section contains product demos, ebooks, and success stories, that highlights best practices and tips for maximizing PRIME BPM’s capabilities.

How can I access training or live sessions?

We regularly host live customer-led sessions and provide on-demand training. Visit our Trainings and Live Meetups page for the schedule and links to recorded sessions.

Are there any customer success stories I can learn from?

Yes! Check out the Success stories section in the Knowledge Hub to learn how other customers have successfully implemented PRIME BPM across various industries.

Can I host or participate in community events?

Yes! We encourage customers to host live sessions, workshops, and roundtable discussions. If you're interested in hosting, please contact your Customer Success Manager.

How can I give feedback on PRIME BPM’s products and services?

Your feedback is invaluable! You can provide feedback directly through the PRIME BPM app or via surveys we will periodically send out to members.

How do I get product support?

For product support, you can contact our support team directly via the in-app chat.

How do I update my account information?

To update your account details, log in and go to the Account Settings page. You can update your profile, email preferences, and notification settings there.

What should I do if I forget my password?

If you've forgotten your password, click the Forgot Password link on the login page. You’ll receive a password reset email to regain access.

Is my data secure in the community platform?

We prioritize the security of your data. Our platform follows industry-leading encryption and security practices and is ISO/IEC 27001:2022 certified to ensure your information is always safe and protected.

What are the community guidelines?

We encourage all members to respect one another, contribute valuable insights, and maintain a professional tone during live event discussions. For more information, please refer to our Community Guidelines page.